Responsible Gaming at Mystic Play – Play with Self-Care

Responsible gaming is an important part of our Company's customer service policy, so we take the problems that may arise as a result of gambling addiction very seriously. We consider it our direct responsibility to protect players from excessive gambling addiction and to prevent minors from participating in gambling.

We want our service to be as convenient and functional as possible, so that it is perfect for an exciting pastime. Unfortunately, for some players, gambling can turn from an exciting hobby into a problem.

We fully support and share the responsible gambling policy used worldwide, and we do everything to ensure that our Clients can enjoy safe and exciting gaming without losing control.

In our casino, we use only those games that are provided by the world's leading iGaming developers. All software on our website is licensed and certified by independent testing agencies (MGA, iTech and others). We only work with casino game developers who adhere to the highest standards in the gambling industry, especially when it comes to fair play and player protection.

Some slots (such as BetSolutions) provide comparisons in the form of hashing the estimated data. The number that is dropped out is determined before the start of the round and encrypted in a SHA-256 hash. At the end of the game, the key (code word) with which the result was encrypted is revealed. By inserting it into any SHA-256 generator, you can check whether the result was really guessed in advance or whether there is outside interference. We assure you that the result will be random, as stated in the game.

Other slots offer a game history tool in their interface, which also contains a hash, date and video replay of your spin. With this data you can contact the provider directly or other regulatory authorities.

The club team understands how important it is for users to be confident in the fairness of our games.

Maintaining control

Gambling is just entertainment, a good way to have a good time, enjoy the game of your favorite team and find like-minded people among other bettors. While having a good time watching matches and gambling, it is nevertheless worth remembering that it is necessary to observe the measure.

Absolutely every bettor should always remember:

• Gambling is just a form of leisure, not a way to make money, you can't lose your sense of proportion;
• If you lose, you shouldn't try to win it back immediately, because there's always a chance to win next time;
• Start the game on the condition that you can only spend the amount you have and no more;
• Keep a close eye on the time and amount of money you spend on gambling.

Preventing gambling addiction

Among the majority of people for whom gambling is just an exciting way to spend time, there is a small percentage of players who suffer from gambling addiction. The results of recent studies have shown that only a small part of the adult population faces such a problem as gambling addiction. However, our Company takes this problem very seriously and suggests that bettors always remember that:

• Gambling is based on the law of probability, so there are no "formulas" or "systems" that guarantee winning;
• The desire to play must come solely from you;
• Gambling is entertainment, not a way to get rich quick or pay off debts;
• Regularly monitor how much money you spend on the game;
• to play, you always need to know the prrules of the game.

It is difficult to determine the line that separates healthy gambling and a painful addiction. But there are some signs that may indicate that a bettor is starting to have problems.

You are asked to answer 10 questions. If you answered yes to at least 5 of them, then there is a high probability that you already suffer from gambling addiction.

• Are you seriously involved in gambling?
• Are your bet amounts constantly increasing?
• Do you borrow money to gamble?
• Do you often gamble longer than you planned?
• Does frequent visits to the bookmaker's office negatively affect your reputation?
• Do you feel irritated or disappointed when you can't take part in a bet?
• Do you use gambling as a way to escape from your problems?
• Do you often have to win back your losses?
• Have you tried to control the amount of your bets, the time you spend in the gambling establishment, but your attempts were unsuccessful?
• Don't tell your loved ones about your gambling?

Tips for managing your gambling

• Determine in advance the time you will spend playing at the bookmaker's office;
• Set a maximum amount you are willing to lose and do not exceed it;
• Never borrow money to gamble;
• Try to find a new hobby and combine it with gambling;
• Never visit gambling establishments if you are in a bad mood, depressed or oppressed.

Self-exclusion from gambling

• A bettor may at any time decide to stop playing by terminating the agreement with the bookmaker and send us an application to terminate the agreement and block the Personal Account by sending a corresponding request to the support service in the online chat mode.
• After terminating the agreement with our Company, the person who terminated the agreement has the right to contact us with an application to conclude a new agreement. At the same time, we have the right to refuse the said person to conclude a new agreement without giving reasons.